Something not working? Ask a person.
SalonRevenue is run by a small team, not a call centre. If a report won't read or a number looks wrong, write to us and you'll get a real answer.
Email Legacy@extensionsglobal.comCommon questions
- My report won't upload or nothing happens after I upload it.
- Most booking systems export a PDF or CSV — both work. If the file came from a phone photo or a scan, the text can't be read; export the report again from your booking software and upload that. If it still won't read, email it to us and we'll read it by hand and load it for you.
- Which report should I send first?
- A profit & loss statement for your most recent full month. If you don't have one, a sales summary from your booking software gets you a first recommendation.
- A number on my dashboard looks wrong.
- Every figure traces back to a report you uploaded or a value you entered. Open Financials to see and correct the entry. Nothing is recalculated behind your back.
- I paid and I'm still seeing a locked page.
- Refresh once — access is granted the moment the payment clears. If it's still locked after a minute, email us with the email address you paid with and we'll fix it the same day.
- How do I cancel?
- Billing → Cancel my plan. Your access stays live until the end of the period you already paid for. No lock-in.
Looking for pricing? See the plans.